Developing a step-by-step effectiveness assessment model for customer-oriented service organizations
نویسندگان
چکیده
منابع مشابه
Developing a step-by-step effectiveness assessment model for customer-oriented service organizations
Effectiveness involves more than simple efficiency, which is limited to the production process assessment of peer operational units. Effectiveness incorporates both endogenous and exogenous variables. It is a fundamental driver for the success of an operational unit within a competitive environment in which either the liquidity of money in the market and the customers are considered to be scarc...
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ژورنال
عنوان ژورنال: European Journal of Operational Research
سال: 2012
ISSN: 0377-2217
DOI: 10.1016/j.ejor.2012.06.003